Customer Care & Quality
Patient safety and care is center to Merit’s vision. We strive to improve the patient experience by providing high-quality, innovative products and services. The safety and quality of these innovations is pivotal to our success.
Quality product and system controls are designed to ensure compliance with Merit’s standards as well as applicable internationally recognized quality management system regulations. Our team of experts around the globe are dedicated to maintaining the effectiveness of our quality management system by meeting established objectives, constantly assessing products and systems, and implementing continuous improvement projects.
This focus on excellence also translates into outstanding customer service, where our goals are to understand unique clinical needs, exceed expectations, and continuously seek improvement that leads to better patient outcomes.