Delivering Excellence For Our Partners

We are fully committed to delivering excellence across all aspects of our business. This includes not only the highest quality products, but also the Merit employees who interact with our customers, our turnaround time on shipping and deliveries, and the additional value we can bring to your health system with clinician training programs.

CUSTOMER EXPERIENCE

Late cut-off times for order submissions
EDI capabilities
Customers reach a live customer service person, no queue
Strategic corporate team that engages with GPO, IDN and HSA partners
Flexible contracts and proposals to fit your needs

CLINICAL EXPERTISE

Relationship with partners and healthcare providers don’t end once the product is received
Clinical team to help in-service and train on product implementation
Intensive sales representative training
Physician Education Programs

OPERATIONAL EXCELLENCE

State-of-the-art manufacturing facilities
Operational Excellence team at every facility to ensure quality
2019 recipient of the prestigious Shingo Prize for Operational Excellence awarded to Merit Medical Tijuana
Lean manufacturing methodology to reduce waste
Supplier audits to ensure manufacturing to Merit’s standards
Where possible, Merit is our own supply chain
Innovative automation processes
100% functional testing built into manufacturing processes
Read a recent interview with Merit’s VP of Operations in Assembly Magazine about Merit’s automation processes.

TRANSPORTATION & DISTRIBUTION

Follow GS1 standards for shipping automation and procedures
Global distribution facilities

PRODUCT DEVELOPMENT

Using customer feedback to create and perfect products to address user needs
Constantly seeking innovation that leads to better patient outcomes
Internal Research and Development teams in multiple countries

BUSINESS CONTINUITY

Back-up plans and generators in place for all automated finished goods warehouses
Disaster strategies to keep automated warehouse equipment running, even in extended outages
Safety stocks of raw materials
Almost all assembly is done internally
Where possible, Merit is our own supply chain