Product Return Policy

Products Eligible for Return:
Products that are defective or shipped due to Merit’s processing error may be returned. Merit may also accept the return of standard, unopened, non-tampered, non-reprocessed, nonrefurbished, and/ or non-expired products that Merit receives within 90 days from the invoice date of the original shipment order and that Merit determines to be in resalable condition. Obsolete products, discontinued products, or products with less than 6 month expiration dates are not returnable. Due to limited market demand, Merit will not accept the return of any custom products developed solely for customer’s individual needs; special order products, including custom volumes.

Authorization Process and Credit:
Upon review and acceptance of Customer’s return information, Merit will provide the Customer a return goods authorization (RGA) number and return instructions. Returned products must be accompanied by original order, invoice and/or packing slip and must include the RGA number on the outside of the box. Upon receipt of the products in good order, Merit may approve the return and credit the Customer’s account subject to a 20% restocking fee. Merit shall provide the Customer with a return freight account code for defective products or products that were shipped due to Merit’s processing error. Non-defective products must be returned within 90 days from invoice date of original shipment. Returns due to product defect or Merit’s processing error shall not be subject to a restocking fee.

Cancellation of Purchase Orders:
Purchase orders may be cancelled for non-custom products within the same business day, provided that the order has not yet been processed. Purchase orders are non-cancellable for custom products and custom volumes once production of the custom product order has been started.

Freight for Returned Products:
All products returned to Merit should be packaged to prevent damage in shipping and insured against damage or loss. Merit assumes no liability for damage to products shipped to Merit. The Customer is responsible for all freight charges and product damage incurred during shipment to and from Merit, except for products shipped due to Merit’s processing error or defective products. Products without Merit authorization will be refused.

Contact Information:
To request return authorization for OEM products purchased in the United States, please contact the OEM Customer Service Department at (800) 637-4839, outside the United States call +1 801 208 4313 with return information including: catalog number, lot number, invoice number, invoice date, purchase order number and the reason for return. Additional information may be required.

This Product Return Policy is subject to change by Merit without notice.